It's a Canon One One Zero!

I work in a call centre for Staples delivery. People call in when they want to place an order, make a return on a received order, or if they have a question about a product. The following conversation took place a little while ago.

Customer: I need a Canon one one zero.

(I proceed to search the catalogue for 'Canon 110' - I find a camera and a scanner)

Me: I found a camera and a scanner.

Customer: I think it's a laptop..

Me: Uh, no. I'm sorry, but Canon doesn't make laptops.

Customer: I need a Canon one one zero. I've ordered it from you before.

Me: Well, is it a scanner?

Customer: No. It's ink. For a Canon one one zero.

Me: Oh, you need an ink cartridge. Which printer do you have?

Customer: I have no idea. But I know it's a Canon one one zero.

Me: I'm sorry, but there is no Canon 110 printer. I'm showing a Canon iP100 ink cartridge on your most recent order. Is that the printer you have?

Customer: I have no idea. It's a Canon one one zero.

Me: I'm sorry, but that product does not exist.

(Customer hangs up)

Stop Asking Me Questions!

I have worked in customer service and retail for years. I've seen a lot of crazy stuff, but today I'm going to talk about something that boggles my mind: customers who don't want me to ask them questions.

White or brown bread on your sandwich? Do you want cheese on your burger? What kind of drink would you like? How many gigabytes do you need in your USB drive? If I don't ask these questions, how would I know what you want? I think these people expect me to read their minds or something.

What would you do if you were the customer and the employee didn't ask you what you wanted, and you got something that wasn't right?

You know what? I'll tell you a secret: the customer is not always right. ;)